Welcome to the Elliott Logic/Information Technology Services Principles Home Page!

Elliott Logic is building its information technology business on the following core principles:

Employee Principle

Elliott Logic believes that our employees are our most important asset and that supporting the professional growth of all our employees is our most important task.

Elliott Logic will hire intelligent and hardworking employees and will invest the necessary time and money to ensure that each employee reaches his/her potential and provides measurable value to the business and its customers. Elliott Logic will provide timely, performance related feedback to all employees using a continuous review process where employees reflect and comment on their performance and the performance of their peers.

System Principle

Elliott Logic believes that good employees with a great business system will outperform great employees with a good business system. Elliott Logic further believes that the knowledge gained from research and experience will be lost if it is not collected into an integrated and accessible information system.

Elliott Logic will build its business processes around an integrated and accessible information system. Elliott Logic will extensively train employees how to access information from the system and how to add the information they collect during their work to the system. Elliott Logic will rate employees on their effective use and contribution to the information system.

Commitment Principle

Elliott Logic believes that consistently meeting explicit commitments is the foundation of successful businesses.

Elliott Logic will make commitments carefully and will strive to meet all commitments.

Quality Principle

Elliott Logic believes that a quality service or product is a service or product that meets customer expectations in all tangible areas such as functionality and price and all intangible areas such as comfort and satisfaction.

Elliott Logic will strive to meet and exceed customer expectations on every project and with every service and product.

Work Principle

Elliott Logic believes that employees are most effective when they enjoy their work and their work environment; are responsible for their results; have the flexibility to meet work and personal commitments and have the resources to be successful.

Elliott Logic will treat all employees as responsible adults and will create a flexible work environment that is both fun and challenging. Elliott Logic will empower employees with the responsibility and the resources to be successful and expects all employees to treat each other with respect and honesty.

Planning Principle

Elliott Logic believes that without a plan businesses do not have direction and with a written plan businesses do not have a means to communicate the plan to stakeholders.

Elliott Logic will create and document timely and meaningful plans to guide the decisions made throughout the business.

Growth Principle

Elliott Logic believes slow and steady growth is the best way to provide consistent return to its investors and maintain the level of service provided to customers.

Elliott Logic will control growth by carefully considering the risks and benefits of each project and only accepting projects where the customer risk is minimized.

Improvement Principle

Elliott Logic believes that society and technology will continuously change and that companies can survive only if they are flexible and adjusting to the changes.

Elliott Logic will continuously improve its people and systems to ensure that the company is well positioned to deliver value to its customers and to meet all of its commitments.

Customer Principle

Elliott Logic/Information Technology Services believes that it will enjoy long term growth and success only if it develops and maintain long term, mutually beneficial relationships with its customers. Elliott Logic/Information Technology Services further believes that in order to ensure a long term relationship with a customer it must continuously provide services that help the customer obtain their objectives.

Elliott Logic/Information Technology Services will strive to know its customer's information technology needs and to understand how information technology can help its customers obtain their objectives. Elliott Logic/Information Technology Services will always put the customer's long term benefit ahead of any short term benefit for Elliott Logic.

Confidentiality Principle

Elliott Logic/Information Technology Services believes that customers and employees have the right to expect that all their information provided to Elliott Logic during the course of business is confidential.

Elliott Logic/Information Technology Services will keep customer and employee information confidential between Elliott Logic and the customer or employee. Elliott Logic will not sell customer contact information and will not provide any customer information to third parties without the written approval of the customer. All Elliott Logic consultants will sign a non disclosure contract stating that they will not divulge Elliott Logic or Elliott Logic customer information during or after their employment at Elliott Logic.

Compensation Principle

Elliott Logic/Information Technology Services believes in order to maintain consistent level of service to its customers it must retain employees. Elliott Logic/Information Technology Services further believes that employees get more valuable the longer they stay with the business and that compensation should be proportionate to contribution.

Elliott Logic/Information Technology Services will strive to retain employees by providing better tangible and intangible benefit than the competion. Elliott Logic/Information Technology Services will base employee compensation on market prices; length of tenure; financial success of the employee's projects and financial success of the business.

Price Principle

Elliott Logic/Information Technology Services believes that regardless of the level of service provided by a service provider customers will always be tempted by cheaper prices.

Elliott Logic/Information Technology Services will strive to be the low cost provider by delivering its services more efficiently than the competition.


Contact Elliott Logic Copyright © 2003
Last Updated: March 3, 2003